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Appeals/Grievances

If you or your provider does not agree with an APS decision about your care, you may file an appeal. The appeal process can include three levels of review. Care Managers must ask the opinion of a physician advisor before care can be denied and must offer an alternate plan to the services being requested.
The following file can provide specific details on how to file an appeal/grievance.

Click Here to See the Grievances and Appeal pdf file

Note: A complaint is an expression of dissatisfaction with some aspect of the Public Mental Health System. The appeal/grievance process and filing a complaint is not the same.
If you wish to file a complaint, please contact your local Core Service Agency and/or the Mental Hygiene Administration’s Office of Consumer Affairs Office for assistance.