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Training Services Division : faq-recruitment

FAQ's for JobAps


I'm having trouble creating logons and passwords in the job aps system.  Where can I get help?

  Contact the Application Help Line at 410-767-4850.

How do I create an application template? 

Application templates may be created by signing into the JobAps system under the link titled “My Applications”.  This link will take you to your Personal Status Board where you have the option of creating an Application Template, which may be copied and used to apply to different recruitments.  Please be aware that different recruitments require different application forms.  You will not be able to use your application template for those application forms that require a resume only, unless one is upload to your application.  Application forms that do not require a resume, will not allow the analyst to view your resume.  Please provide complete information on your application form and your resume.

Once my applicant template is done how do I apply for position?

You may apply for a position by reviewing the open vacancies on the JobAps website.  If you would like to apply for a particular position click on the job title, review the minimum qualifications to ensure you meet them, scroll down to the bottom of the page and click on “Fill out the Application NOW using the Internet”  You will then be asked to sign on to your account.  Once you have signed on, you will be directed to your Personal Status Board and asked to “Copy an application”.  Click on your Application Template to copy.   

Do I have to fill out an application for every position I apply?

No, you may create one template and use is for each position in which you apply using the “Copy an Application” option as described above. 

How do I apply for multiple positions?

You may apply for multiple position using the “Copy an Application” option as described above.

How do I check the status of my application? 

You may check the status of your applications by returning to the job aps website and clicking the link titled “My Applications”.  Under the section that reads “Submitted applications” there will be a hyperlink that says “view status”.  This will show you where Recruitment and Selection is in the recruitment process.  Please be aware that it can take up to 3 weeks after the closing date of a recruitment for your application to be reviewed.

How come I cannot attach my resume?

Most recruitments require that the online application form is completed in full.  A resume cannot substitute for a completed application form.  Therefore, resumes are not accepted with certain recruitments.  If there is not an option to upload your resume, then resumes are not accepted for that recruitment.

How do I upload attachments?

Attachments are uploaded under the “Other” tab on the application form.  When you get to the “Other” tab, there will be a list of documents that are allowed to be uploaded for this recruitment under Additional Materials.  Choose “upload attachment”, then click on the Upload Attachment box.  This will take you to a Pop Up screen that allows you to enter in a Description of the Attachments as well as Browse your computer for the correct attachment.  Once you have chosen the correct file click the upload button.  The screen should then show you that the document has been upload, then you may click Close. 

You may only upload one file per attachment type. If you have selected the checkbox to upload a file for another attachment type, you may select "Upload Another File" and proceed. Otherwise selecting "Upload Another File" will not allow additional uploads.  Please ensure that your uploads on located in one file on your computer and are not over 10MB in size.

When I try to upload my resume, there are only options for the following: transcript, certification, Professional license, and/or foreign credential evaluation?  May I use one of these options to submit my resume?

No.  Resumes are not accepted for certain types of recruitments and will not be viewed by the analyst if they are submitted under a different option.  A resume will not be accepted in lieu of completing the application form.

When I apply, it asks me for a "foreign credential evaluation".  What is that?  Do I have to submit one?

A foreign credential evaluation is an evaluation of a degree obtained in a foreign county to ensure that the degree earned is comparable to an accredited degree in the United States.  Graduates of foreign universities must attach a foreign credential evaluation to every application that is submitted to ensure credit is given for education.  If you are a foreign graduate and do not have a foreign credential evaluation, the education for your application will not be accepted.  Please visit for information about obtaining a foreign credential evaluation.

Should I email my attachments to the analyst?

Additional materials must be submitted according to the instructions on the application form.  The Department of Health and Mental Hygiene will only accept attachments that are uploaded with your application or faxed to us at 410-333-5689.

Can I fax my attachments?

Required attachments may be faxed to 410-333-5689.  Include your name, job title and job number on the fax.

I received an email or letter stating that I am "Best Qualified", do I get an interview?

The email that you receive tells you your status on the eligible list.  This does not guarantee you an interview.  If you are selected for an interview, you will be notified by the Department or the hiring manager.

I applied for a position several weeks ago but I have not heard anything yet, will I get a letter?

Once the position has been reviewed by the analyst, you will receive an email letting you know your status for this recruitment.  Allow 3 weeks after the closing date for review of you application. 

You may also review the status of your application by logging onto the “My Applications” page from the JobAps site and checking the status there.

What happens after I submit my application? or What is the process once I submit my application?

Once your application is submitted it is reviewed by a recruitment analyst to determine if you meet the minimum qualifications for the position you have applied for.  If you do not meet them, you will receive an email telling you why.  If you do meet the minimum qualifications you application is them entered into the testing stage and will be tested, based on the information that you have provided, to rate your application into the Best, Better or Qualified category.  You will receive a notice by email when this process is complete.

What happens after I'm qualified for a position?

Once your application has been rated, applications are forwarded to the hiring manager, who will select applicants for interviews.  If you are selected for an interview, you will be notified by the Department or the hiring manager.