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An
ABC Approach to Inclusion
Part I
An ABC Approach
to Inclusion I
A modern day challenge for many leaders is to
create an environment where everyone, regardless
of gender, ability, nationality, religion,
sexuality, age or race feels valued and respected.
Creating an inclusive
work environment starts with the leader’s mindset.
Successful leaders
will need to cultivate a “diversity consciousness”
in order to flourish in a rapidly diversifying
workplace.
This training is designed to be
non-threatening, engaging and participant driven.
By the end of the
session participants should have a deeper
understanding of:
·
Cultural Competence
·
the importance of cultural competence work in
general and for health care providers
·
the six stages of the Bennett Model of Cultural
Competence
·
fundamental diversity and inclusion terminology
Participants will be asked to
complete a brief online survey prior to the
training session.
Who
Attends:
The class is intended for
managers and supervisors.
However, anyone who is
interested in the topic can attend.
Classroom Training
Get Directions
|
Time:
9am-1pm |
|
Oct.
22, 2009 |
Washington County 2nd Floor Conference |
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An
ABC Approach to Inclusion
Part II
An ABC Approach to
Inclusion II builds on concepts covered in part
one.
During this highly
interactive training session, participants will
use real life situations and case vignettes to
develop practical strategies for increasing
cultural competence.
The session will
focus on using a “rational approach tool” to
address personal bias and possible irrational
thoughts during cross cultural interactions and
stereotyping.
Who Attends:
The class is intended for
managers and supervisors.
However, anyone who is
interested in the topic can attend.
Those interested
should have completed An ABC Approach to Inclusion
I before registering for this class.
Classroom Training
Get Directions
|
Time:
9am-1pm |
|
Dec.
9, 2009 |
Washington County HD, 2nd Floor
Conference Room |
|
Dec.
16, 2009 |
201 W. Preston St., Room L1 |
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Americans
With Disabilities
Act (ADA) Supervisor's Workshop
Raises awareness of managers and supervisors
regarding disabilities, and provides DHMH
management and supervisory personnel with the
necessary knowledge and skills to comply with
ADA requirements in the areas of employment and
program services. As mandated by the Office of
the Secretary. Who Attends: All
supervisors and managers, as ordered by the
Secretary.
Online
Training
Available to
anyone at any time.
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Contract
Fulfillment Team
This online course discusses the use of a
team-based approach used for assembling a team
to manage the entire contract process, from
initial discussions with the sponsor to contract
implementation. The various factors essential to
making an excellent team are discussed.
Who Attends: Anyone preparing to work on a
contract procurement team.
Online
Training
Available to
anyone at any time.
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Corporate Compliance/Health
Insurance Portability & Accountability Act
[HIPAA] Awareness Program
This mandated training program provides an
overview and awareness of the major topical
elements, including policies as they affect each
DHMH employee, of the DHMH Corporate Compliance
Program and the Health Insurance Portability and
Accountability Act, also known as HIPAA. This
program is mandated by DHMH Policies 02.09.11
[HIPAA] and 01.03.01 [Corporate Compliance]
respectively. Who Attends: All employees.
Online
Training
Note:
All
DHMH employees are required to attend The DHMH
Corporate Compliance/HIPAA Awareness Program.
This program may be completed either via a
classroom setting or via on-line learning
(e-learning). Attendance at any other HIPAA
training programs provided by other vendors
(colleges, private training programs, etc.)
does not waive the requirement to attend this
DHMH training.
Available to anyone at any time.
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Corporate Purchasing
Card Certification Course
Provides the holder of the DHMH corporate
purchasing card (credit card) with an extensive
knowledge of the use, responsibilities, and
procedures associated with the card as mandated
by the Office of the Comptroller of Maryland.
Who Attends: All employees issued/reissued a
corporate purchasing card (credit card).
Online
Training
Available to anyone at any time.
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CPR/First
Aid/Defibrillation
The purpose of this course is to give
individuals the knowledge and skills necessary
to recognize and provide basic care for injuries
and sudden illnesses. Teaches adult CPR and use
of Automated External Defibrillators (AED) to
restart the heart of a cardiac arrest victim
until advance medical personnel arrive and take
over. Certification validity: First Aid = 3
years; Adult CPR/AED = 1 year. Who Attends:
Any Headquarters employee.
By Special Request Only
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Driver Improvement
Program
Enhances participants' understanding of vehicle
familiarization and inspection procedures, safe
vehicle operation, defensive driving techniques,
and current State vehicle fleet policies and
procedures. Who Attends: All current DHMH
employees, excluding volunteers, who operate or
will be operating, on the average of at least
once per month, a vehicle (privately owned,
local government, or State vehicle) as part of
their job assignment, exclusive of commuting.
State Fleet Management Policy mandates this
program.
Online
Training
Available to anyone at any time.
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Drug Testing Policy --
Employee Briefing
Provides employees with an understanding of the
State's drug testing program and of their
responsibilities in maintaining a drug-free
workplace; acquaints them with the role of the
Agency Technical Representative; current urine
collection and analysis procedures; and
consequences of a positive test result. This is
a one-hour program for all new Headquarters
employees (only) as a part of the New Employee
Orientation Program. Who Attends: All
employees, including contractual and
temporary/extra employees, as mandated by COMAR
06.01.09. Personnel Liaisons are expected to
schedule all new non-permanent employees to
attend this briefing, unless these employees can
document prior attendance at an approved
program.
Online
Training
Available to anyone at any time.
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Drug
Testing Policy - Supervisory Training
Provides supervisors and managers with an
understanding of their responsibilities in
maintaining a drug-free workplace; acquaints
them with the role of the Agency Technical
Representative; current urine collection
procedures; criteria and methods for determining
reasonable suspicion that a subordinate has used
illegal drugs; procedures for handling
situations in which a subordinate's suspected
use of illegal drugs may cause immediate danger
to the health and/or safety of members of the
public, charges of the State, other employees,
and/or the employee; and procedures for making a
supervisory referral to the State's Employee
Assistance Program. Who Attends: All
managers and supervisors as mandated by COMAR
06.01.09 and who have not previously attended.
Please note that one must attend the Drug
Testing Policy - Employee Briefing before
attending this program.
Online
Training
Available to anyone at any time.
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Domestic Violence and
The Workplace Employee Briefing
Provides employees with an understanding of: the
State's Domestic Violence and the Workplace
Policy, the definition, dynamics, and legal
issues of domestic violence, issues regarding
domestic violence in the workplace, resources
for victims and perpetrators of domestic
violence, and employee roles, rights and
responsibilities. Who Attends: All
employees, as mandated by State Personnel
Policy, issued 10/01/1999 and Executive Order
01.01.1998.25
Online
Training
Available to anyone at any time.
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Domestic Violence and The Workplace Supervisory
Training
Provides supervisors with an understanding of:
their role in the State's Domestic Violence
policy, creating a supportive environment for
the employee, the role of the Employee
Assistance Program, and how to respond to
situations of domestic violence. Who Attends:
All supervisors and managers, as mandated by
State Personnel Policy, issued 10/01/1999.
Supervisors and managers are required to attend
an employee briefing before attending this
session. Note: Computer system
requires sound card to fully access program.
Online
Training
Available to anyone at any time.
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Employee Relations - Part 1
This is a pre-requisite for Employee Relations –
Part 2 (classroom).
You must complete Part 1 (online) before
you can enroll in Part 2.
This online course focuses on:
1.
Understanding the DHMH Employee
Relations Guidelines which detail the
responsibility and procedures for management to
ensure that the rules of the workplace are
observed at all times and that employees conduct
themselves in a professional manner and that
when the rules are breached, consistent
progressive disciplinary action is taken.
2.
Reviewing the communication skills needed
to prevent the need for disciplinary action
through two online courses:
a.
Dynamics of Interpersonal
Communication –
In this course, you'll see why most
misunderstandings, conflicts, and mistakes have
been caused by communication problems. You'll
learn how people differ in communication styles
and ways you can adapt your communication to get
the results you want. You'll discover how to
create change by shifting conversations out of
the past and into the present. And finally,
you'll learn about the influence of gender on
communication styles and strategies to bridge
the gap.
b.
Communication and
Leadership –
You've asked an employee TWICE to complete a
project as soon as possible, and still the work
isn't completed. You've delegated a task
to another employee only to have it done
incorrectly. You've sent an e-mail asking for
extra help on a project to which you've had
several negative responses. What's going on?
While these situations could be the result of
many different influences, you can eliminate one
of the variables by ensuring that your
communication style is positive, clear, concise,
and to the point. Learn how to coordinate your
verbal message to get the best results and learn
how to write in such a way that you get the
highest impact with as few words as possible.
Who Attends:
The class is intended for managers,
supervisors, and coaches.
However, anyone who is interested in the topic can
attend.
Online
Training
Available at any time.
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Employee Relations - Part 2
You must
complete Employee Relations Part 1 (online)
before you can enroll in Employee Relations Part
2 (classroom).
The classroom part of Employee Relations focuses
on the proper way to handle employee relations
matters, including:
·
The role of the supervisor,
·
The purpose of and types of counseling,
·
Non-disciplinary methods for correcting
behaviors,
·
How to communicate effectively,
·
How to impose discipline and when,
·
The appeal and grievance processes.
Role plays and case studies are an integral part
of the application of the information presented
in this class.
Who Attends: The class is intended for
manager and supervisors. However, anyone who is
interested in the topic can attend.
We schedule
Employee Relations - Part 2 classes when there
is an expressed need, and when enough people
in the region in which there is a need have
taken the prerequisite Part 1 online class to
hold a class. We need 12 people to schedule a
classroom Employee Relations - Part 2 class.
|
Time:
9am-12pm |
|
May 5,
2009 |
201 W. Preston St., Conference Room L1 |
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Equal Access
Compliance Training
[TEMPORARILY UNAVAILABLE]
This course is
designed to assist DHMH's direct client contact
employees, managers, and supervisors in becoming
fully aware of and understanding the
requirements of DHMH LEP Policy; Title VI of the
1964 Civil Rights Act; and Maryland State
Government requirements, as they relate to
providing equal access for Limited English
Proficient (LEP) persons. Mandated by DHMH
Policy 02.06.07. Who Attends: All
employees who provide services or benefits
DIRECTLY to the public.
Online
Training
Available to anyone at any time.
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Identifying & Responding
to Workplace Threats
In response to terrorist acts in the United
States, this program has been initiated (in both
classroom and e-learning formats) to provide
information on terrorism and threats, and
recommended responses to suspected threats in
the workplace. The program will enhance the
skills and knowledge of the entire workforce in
such areas as terrorism, mail handling, and
building evacuation, just to name a few. Who
Attends: All mailroom personnel, secretarial
and clerical staff are mandated to attend this
program per the January 15, 2002 memorandum from
the Deputy Secretary of Operations; and highly
recommended for all managers and supervisors.
Online
Training
Available to anyone at any time.
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In-Service
Studies
(Infectious Disease Control, Fire Emergencies,
and Proper Lifting Techniques)
Infectious Disease Control: What it is and how
to prevent diseases; personal protective
equipment (PPE); standard precaution principles;
how to get vaccinations; and an overview of
tuberculosis (TB), how you may get TB and how to
test for TB. Fire Emergencies: Proper operating
procedures for fire extinguishers; proper fire
emergency procedures; and emergency telephone
numbers for fire departments. Proper Lifting
Techniques: Guidelines for proper lifting; and
the 2 Person Lifting Techniques for adjusting an
individual in a wheelchair. No
pre-registration required.
Get Authorware Player
(software required to 'run' course)
Take The In-Service Studies Course
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New Employee Orientation Program
New
Employee Orientation is one (1) full day. The
following topics will presented: drug testing
policy, safety and security, basic personnel
information (i.e., payroll, timekeeping and
personnel policies), computer policies,
employment benefits, and the State's Performance
Planning and Evaluation Program (PEP). Who
Attends: New permanent position employees in
the various administrations at Headquarters.
Note: Only Personnel Officers and Training
Liaisons from Health Departments & Facilities
need to pre-register if they wish to attend and
observe. (Highly Recommended)
Classroom Training
Get Directions
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New Supervisor Training -
Communication Skills & Positive Attitude
It’s reported that poor communication
is the number one cause of management failure in
the world, followed by the inability to
establish positive relationships with others.
This course will help first time supervisors
increase their overall effectiveness by
improving their communication skills and by
developing a positive team environment.
Who Attends:
The class is designed for supervisors and
managers. However, anyone who is interested in
the topic may attend.
Classroom Training
Get Directions
|
Time:
9:00am-4:00pm |
|
Oct. 27, 2009 |
201 W.
Preston St., Conference Room L-1 |
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New Supervisor Training - Lead
and Develop Your Staff
This course is designed to help new supervisors
excel in their positions by focusing on the
performance planning process, leadership skills,
managing change, helping your employees be
successful and much more. The course is also a
great refresher for experienced supervisors.
Who Attends:
The class is intended for manager and
supervisors. However, anyone who is interested
in the topic can attend.
Classroom Training
Get Directions
|
Time:
9:00am-4:00pm |
|
Oct.
14, 2009 |
Washington Co. HD, 2nd Floor Conference
Room |
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New
Supervisor Training - Prepare for Your
New Role
Course Description: Becoming a new supervisor
may present many challenges. This class will
focus on identifying your new role, the
significance of developing a shared vision for
your unit, building relationships with trust and
respect, identifying your leadership style and
exploring where new supervisors can find
pertinent policies, procedures, and mandatory
training programs online.
Who Attends:
The class is designed for new supervisors and
managers or those interested in a refresher.
Classroom Training
Get Directions
|
Time:
9:00am-4:00pm |
|
Nov.
5, 2009 |
201 W. Preston Street, Conference Room
L-3 |
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New Manager Orientation Program
This program assists the new manager in making
an effective transition to management roles and
functions by acquainting the new manager with
the general roles, functions and skills relevant
to a new manager as well as specific and
relevant information and resources at DHMH. The
program includes: this on-line course;
assignments from the on-line course content; and
a meeting with the immediate manager of the new
supervisor to certify the completion of all
parts of the course and to identify areas for
continuing development. Must register prior
to the beginning of the 1st date of class - no
registrations will be accepted after that.
Please go to our online learning management
system (www.scctv.net/dhmh), log in using the
email address that your registration coordinator
assigned to you (also use the password that was
assigned to you). After logging in, click on the
"MY ACCOUNT" link at the top of the page, and
complete the required information about your
immediate supervisor (first name, last name,
email, telephone). Make sure to click the
"UPDATE" link at the bottom of the page.
Who Attends: The class is intended for
manager and supervisors. However, anyone who is
interested in the topic can attend.
Online
Training
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Performance Planning
& Evaluation Program (PEP) Employee Briefing
This content is presented as part of New
Employee Orientation. Provides employees with an
understanding of the State's Performance
Planning and Evaluation Program (PEP) and
provides an overview of the performance
appraisal process which allows the supervisor
and employee to improve their communication and
plan for higher levels of output for the unit or
department. Who Attends: All permanent
Headquarters employees, as mandated by State
Legislation, State Personnel and Pensions, §
7-501.
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Performance
Planning & Evaluation Program (PEP)
Supervisor's Workshop - Part 1
Prepares supervisors and managers to satisfy the
requirements of the mandated Performance
Planning and Evaluation program. The session
focuses on the process, which includes planning,
monitoring, performance feedback, and
evaluation. Who Attends: Managers
and supervisors who are responsible for doing
performance evaluations, using the Performance
Planning and Evaluation Program as mandated by
State Legislation, State Personnel and Pensions,
§ 7-501. We recommend that you complete Part
1 (on-line) before taking Part 2 (classroom),
but it is not required.
Online
Training
Available for anyone to take at any time.
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Performance
Planning & Evaluation Program (PEP)
Supervisor's Workshop - Part 2
Writing Essential Job Functions & Performance
Standards
Prepares supervisors and managers to satisfy the
requirements of the mandated Performance
Planning and Evaluation program. The workshop
session focuses on writing essential job
functions and performance standards.
Please bring an MS-22 and PEP Evaluation for a
current employee. Who Attends:
Managers and supervisors who are responsible for
doing performance evaluations, using the
Performance Planning and Evaluation Program as
mandated by State Legislation, State Personnel
and Pensions, § 7-501.
We recommend that you complete Part 1 (on-line)
before taking Part 2 (classroom), but it is not
required.
Classroom
Training
Get Directions
|
Time:
8:30-1:30pm |
|
Dec. 9, 2009 |
201 w. Preston St. , Room L1 |
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Stephen MR Covey on Leading at the Speed of
Trust
The single most important factor, the substrate,
which will determine the success (or failure),
of any organization in the 21st Century: TRUST.”
--Warren Bennis
There is one thing that
is common to every individual, relationship,
team, family, organization, nation, economy and
civilization throughout the world, one thing
which, if removed, will destroy the most
powerful government, the most successful
business, the most thriving economy, the most
influential leadership, the greatest friendship,
the strongest character, the deepest love. On
the other hand, if developed and leveraged, that
one thing has the potential to create
unparalleled success and prosperity in every
dimension of life. That one thing is trust.
Participants in this program will learn:
The economics of trust and its effects on speed
and cost in relationships and organizations
How you can assess your credibility based on
character and competence
The thirteen
behaviors common in people with high-trust
relationships
The taxes and dividends that
flow from organizational trust
How to
restore lost trust
Classroom
Training
Get Directions
|
Time: 9:00am-12:00pm |
|
Nov.
23, 2009 |
Charles County HD, Conference Room A/B |
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John Maxwell on the Five Levels of
Leadership
As a cutting-edge
entrepreneur, best-selling author, and dynamic
speaker, Dr. John C. Maxwell has cultivated an
extensive following among the most highly
respected and influential business leaders
across the globe. Reaching more than 350,000
people a year through speaking engagements
alone, and over a million through resources, Dr.
Maxwell is committed to developing leaders of
excellence and integrity by providing the finest
resources and training for personal and
professional growth. His philosophy that
"everything rises and falls on leadership"
motivates every endeavor to help individuals
reach their highest potential, both in the home
office and abroad through conferences, books,
and audio and video resources.
Classroom
Training
Get Directions
|
Time: 9:00am-12:00pm |
|
Nov. 9, 2009 |
Eastern Shore Hospital Center, English
Hall |
|
Nov. 24, 2009 |
St. Mary's Co. HD, Conference Room |
|
Dec. 2, 2009 |
201 W. Preston St., Room L1 |
|
Dec. 8,
2009 |
MPT, Owings Mills, Visitor's Center Room |
|
Dec.
9, 2009 |
Charles County HD, Conference Room A/B |
|
Dec. 14, 2009 |
Washington Co. HD, 2nd floor Conference
Room |
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Six Dumb Ways to Kill Employee Morale
This 60
minute audio program is designed to alert you to
the common issues that cause productivity and
morale issues within your organization, and help
you to recognize those actions that you can take
to improve the situation.
Topics covered in the program are:
. Mindset - Behavior or Intelligence?
. Six most common mistakes
. Productivity - defined
. Understanding, predicting, and managing
behavior
. Trait interactions
. Six great things you can do to improve
Who Attends: The class is intended for
manager and supervisors. However, it is
appropriate for anyone interested in the topic.
Online
Training
Available at any time for anyone to take.
Top
Small Procurement
Provides background information needed to award
service procurement contracts. Specifically you
will learn: how to complete a small procurement;
the specifics of the 3 procurement categories;
the types of ADPICS documents; how MBEs may
participate in the bid process; and procurement
process do's and don'ts.
Online
Training
Available at any time for anyone to take.
Top
Survive the 10 Toughest Conversations Every
Supervisor Dreads
In
today's workplace, many employees seem to be
guided only by their own personal standards.
With the variety of personalities and
philosophies that are brought together in any
organization, supervisors and managers have a
tough job on their hands. It can be very
challenging — even uncomfortable — to confront
employees about certain issues.
You've
probably witnessed it yourself. Perhaps one of
your colleagues was dressed inappropriately for
work, and you wondered why your manager didn't
directly address the situation immediately. At
the time, you thought, "It can't be that
difficult."
Now
you are the manager, and you're the one
responsible for addressing these kinds of
issues. In your supervisory duties, you realize
how uncomfortable and difficult some
conversations can be. And if you find yourself
dreading these conversations or putting them
off, you are not alone.
Avoiding
a crucial dialogue can cost you and your
organization time, energy, and money. Think
about it; for every day that you allow to go by
without confronting an issue, you risk declining
productivity and decreased morale within your
team, customer dissatisfaction, and financial
and legal trouble for your organization. If that
isn't enough, the stress you feel every day you
let the situation continue is excruciating.
After just one hour with our expert, you will be
able to:
·
Develop an
approach to address difficult conversations that
results in a more consistent, positive outcome
·
Keep the conversation moving forward in a
positive direction, even when the subject matter
is sensitive
·
Plan for
possible objection, and prepare to handle it
like an expert
·
Handle emotions, anger, and tears associated
with difficult conversations
·
Identify the underlying causes of a difficult
situation
Who Attends: The class is intended for manager
and supervisors. However, it is appropriate for
anyone interested in the topic.
Online Training
Available at any time for anyone to take. |
